Terms & Conditions

Welcome to “Hertfordshire Honey Bee Supplies UK” terms and conditions. These apply to the terms of business and the use and accessing of this Website. By placing an order you agree to be bound by the terms and conditions set out below. If you do not agree, you may not use our services or this Website. Before you place an order, if you have any questions relating to these terms and conditions please contact us.


Secure online payments are made using PayPal’s Shopping Cart. You can pay either with your PayPal account or with a credit/debit card. If you prefer you can pay via direct bank transfer (BACS) or send a personal cheque. Once your deposit has been paid the remaining balance can be paid at the time of collection. Postage and packaging charges quoted are for the UK and an extra fee will be added to overseas customers.

Delivery & Returns

There may be additional carriage charges for some heavy and bulky items. Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges unless stated. Orders are sent out as quickly as possible but there may be occasional delays or if an item is out of stock. We will contact you if there is to be a significant delay with your order. For items to be sent to separate UK addresses, please complete a separate order for each address. A delivery charge will be made for each address applicable.


Orders weighing less than 3kg are sent by Royal Mail. If you would like your order sent recorded please ask. Orders weighing over 3kg are mostly sent via carrier.  We use Collect+ for UK parcels. On receipt of your order, please check the goods thoroughly. Ensure any consignment note from the carrier is clearly marked ‘unchecked’ – deleting the words ‘in good condition’.  We regret we cannot replace any damaged goods unless this has been done.  Shortages and breakages must be advised within 7 days of delivery. Carriers may leave parcels in a safe place at our instruction. If you have a safe place the parcel can be left at or a neighbour that will accept the parcel then please tell us when you place your order. Orders will be sent to the billing address unless an alternative delivery address is specified.

Queen Bees

Queens are sent out "Recorded or Special Delivery" in a travelling cage with several attendants, candy and full introduction instructions.

Our Queens are raised direct from our own colonies with a known stock record. These will come from good tempered stock. They are all open-air mated and therefore slight differences in colony behaviour can occasionally be noticed from time to time. Queens will come unclipped or marked (unless specified).

Bee Nucleus

Our starter bee colonies are sold in a 5 Frame Nucleus Travelling Box.  These are to be collected from us direct.  Bees are usually pre-ordered and a non-refundable deposit taken (Refundable if we can not supply by the end of July).  We will contact you when your bees are ready for collection. All bees supplied are raised directly by us and have a full background history. They are all headed by open-air mated queens and therefore slight differences in colony behaviour can occasionally be noticed from time to time.

Collection Only

Due to the nature of some of our products, certain items are collection only.  

Returns and Refunds

Many products are guaranteed for 12 months (excluding live-stock). Goods may be returned to us for a full refund or exchange within 28 days providing they are undamaged, unused and we receive proof of purchase. We regret delivery charges will not be reimbursed unless the goods supplied were found to be faulty or incorrect. If items have been personalised we cannot refund or exchange these unless they have been incorrectly supplied.

Change or cancel an order:

If you need to change or amend an order, change details of your delivery address, give delivery instructions or cancel your order, please contact us as soon as possible. If the order has already been packaged, another order will need to be placed. Please quote your order number and order date. If your order has already been dispatched or delivered, then you’ll need to follow our Returns procedure in the event of any unwanted products. You can of course return items directly to us.



Terms of Business:

You warrant that:

The Personal Information which you provide when you register as a customer is true and accurate in all respects; and you will notify us immediately of any changes to the Personal Information by contacting us directly. You agree not to impersonate any other person or to use a false name that you are not authorised to use.


You agree fully to indemnify, defend and hold us, our business, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

We reserve the right to:

•modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any other party for any modification to or withdrawal of the Website.

•change the terms & Conditions from time to time. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must refrain from using this Website.

Third party links:

Links provided to other websites or resources for you to access are at your sole discretion. We will not be held responsible or liable for their website content in any way what so ever.


We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it secure and we will fully comply with all applicable UK Data Protection and consumer legislation.

When you shop on this Website you will be directed to a dedicated payment service which will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. They may also collect other information using cookies.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service:

•For statistical or survey purposes to improve this Website and its services to you;

•To serve website content and advertisements to you;

•To administer this website;

•If you consent, we may notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. We will not release your Personal Information to any third party for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and or User Information, we are entitled do so.

Cookies may be used to keep track any of the above events to personalise your experience and so that you may retrieve your shopping basket at any time - If you do not accept Cookies you may not be able to use this Website for shopping purposes, only for browsing and research.

Other Website Content:

ActiveX Controls or scripts that are used in this website design are to enhance the experience for users. Google analytics uses cookies. Any collected data is used solely to monitor site traffic to help future website improvements. No personal data is collected.


Purchase of products:


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract cancellation under the Distance Selling Regulations

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products. If you wish to exercise your right to cancel this contract after your order has already been dispatched, we will refund the original purchase price minus postage and Packaging charges, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them. Please follow the procedure set out in our Returns procedure.

Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product which may include, without limitation, terms and conditions concerning estimated delivery dates and times, use by dates, warranties, after-sales service and guarantees. We will take reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted.

Guarantees and Product Assistance

Many products (apart from livestock) are guaranteed for 12 months. They can be returned within 12 months of purchase for a full refund or replacement if they are deemed to be faulty - this implies to manufacturing defects only not due to improper use or care. If you require any assistance with assembly, operating instructions or use of a product please contact us. If the repair of a product is not covered by our guarantee you will have to pay for the repair. We will make reasonable efforts to repair your product, subject to the availability of any parts required. You will pay a fee that covers carriage and diagnosis of the fault. This is non-refundable. If you decline, we will return your product un-repaired. The deposit will not be refunded. Repair work is guaranteed 3 months from the date the product is returned to you.


General :

Intellectual property and right to use:

You acknowledge and agree that all copyright, trademarks, property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws:

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability:

We are responsible for the content on this website and do not represent, nor are we responsible for any other business name, company or organization which we may be seen to represent other than "Hertfordshire Honey Bee Supplies UK”

While we will use reasonable endeavours to verify the accuracy of any information we place on our Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether expressed or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. We will not be liable, in contract, pre-contract or other representations (other than fraudulent or negligent misrepresentations) for any (financial/goodwill) losses of any kind.

Entire agreement & Law:

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what "Hertfordshire Honey Bee Supplies UK" and you are expected to do. Your Statutory Rights are not affected by these terms and conditions. The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.